Frequently Asked Questions
At The Citizen Hotel, your comfort and satisfaction are our top priority, long before you walk through our doors. We've anticipated every need to make your downtown Sacramento experience memorable.
Browse our most commonly asked guest questions below to plan ahead for your upcoming stay:
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When is check-in / check-out at The Citizen?
Check-in begins at 3 pm and check-out is at 11 am at The Citizen Hotel.
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Do you offer free Wi-Fi?
Yes, complimentary Wi-Fi is available for Marriott Bonvoy Members. Non-members may purchase Wi-Fi for $9.95 per day.
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Are pets allowed at The Citizen?
Absolutely! We are a pet-friendly hotel. A fee of $50 per pet, per night applies.
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Is The Citizen Hotel family-friendly? Do you offer connecting rooms?
Yes! We welcome families and offer connecting rooms and cribs upon request.
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What is your cancellation policy?
Reservations can be cancelled up to 48 hours prior to arrival without additional fees. Cancellations can be made via the Marriott Bonvoy App or by calling us at (916) 447-2700.
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Is a deposit required to book a room at The Citizen Hotel?
No deposit is required, but a valid credit card is needed to guarantee your reservation.
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Do you offer group rates or corporate discounts?
Yes! We offer competitive group rates for corporate events, weddings, and social gatherings. Please contact our sales team at (916) 447-2700 for details.
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Is there a fitness center on-site?
Yes, our 24-hour fitness center is located on the 6th floor and features state-of-the-art equipment.
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What dining options are available at The Citizen Hotel?
Grange Restaurant & Bar, a MICHELIN Guide–recognized dining destination and one of Sacramento’s top restaurants, is located right inside the hotel. It proudly welcomes both hotel guests and local diners.
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Do I need a reservation for Grange Restaurant & Bar?
Reservations are recommended for Grange Restaurant & Bar and can be booked through OpenTable. We also offer takeout, walk-ins, and in-room dining for hotel guests.
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Is parking available at The Citizen?
Yes! 24/7 valet parking with in-and-out privileges is available for all guests.
The overnight rate is $49 per night, and hourly rates start at $10 for the first hour, $15 for two hours, and $25 for three to six hours.
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How far is the hotel from Sacramento International Airport (SMF)?
The Citizen Hotel is located less than 15 minutes from the Sacramento International Airport.
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Is there a nearby train station?
Yes! The hotel is conveniently located about an 8-10 minute walk from the Sacramento Valley Station.
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Is there a resort or destination fee?
We do not charge a resort fee. All stays include a $10 nightly facility fee, and optional services such as valet parking are additional.